Complaints Policy

This is an English translation provided for convenience. In the event of any discrepancy, the Spanish version prevails.

At Japanese Head Spa, we take our customers' satisfaction very seriously. We understand that, on occasion, situations may arise that do not meet your expectations, and we want to make sure that your concerns are heard and dealt with in a timely and effective manner.

By completing the form below, you will be giving us valuable information that we will use to improve the experience at our spa. We sincerely appreciate the time you take to help us improve the quality of our services.

Please complete the following form with the details of your complaint, and we undertake to review it and reply within a maximum of 20 days.

Tell us about your experience at Dojo Málaga by Japanese Head Spa

We will get in touch with you!

For your convenience, we also offer a complaints form that you can download, complete and send to our customer service team. This form will allow you to record your complaint formally and in detail.

As an establishment located in Andalusia, we have the official Complaints and Claims Forms of the Junta de Andalucía (Decree 82/2022), which you can ask us for at the centre. You can also download or fill them in online on the official consumer complaints page of the Junta de Andalucía (in Spanish) or through the Hoj@ electronic complaints system (in Spanish).

Once completed, you can send it to our email address ([email protected]) or hand it in at our spa. We will make sure it is properly followed up and keep you informed of the progress of your complaint. Thank you for helping us to improve.